INNOVATION MANAGEMENT IN COMMERCIAL BANKING: FORMATION AND DEVELOPMENT AT ALOQABANK JSCB

Abstract

This thesis examines the formation and development of innovation management at JSCB Aloqabank in the context of Uzbekistan's digital transformation. Using SWOT analysis, financial benchmarking, and structural-functional analysis of official reports (2021–2026), the study identifies systemic organizational, technological, and human-capital barriers constraining the bank's innovation capacity. A five-pillar improvement model is proposed, targeting a 51–64% growth in active Zoomrad users and a cost-to-income ratio reduction to 35–38% by 2027–2028. Findings are grounded in the Oslo Manual (OECD, 2018), dynamic capabilities theory (Teece et al., 1997), and open innovation frameworks (Chesbrough, 2003).