MANAGERIAL CAPABILITIES AND ORGANIZATIONAL PERFORMANCE: EVIDENCE FROM SERVICE FIRMS
Keywords:
managerial capabilities, organizational performance, service firms, human capital, strategic planning, innovation, leadership, customer satisfaction, change management, competitive advantage.Abstract
Managerial capabilities represent a cornerstone of organizational success in an increasingly complex and competitive business environment. Within service firms, the pivotal role of managerial capabilities is particularly pronounced, given the intangible, variable, and perishable nature of services. Effective management in the service sector requires adeptness in resource mobilization, customer orientation, human capital management, strategic planning, and continuous adaptation to both internal and external environmental changes. This discussion aims to analyze the influence of managerial capabilities on organizational performance, specifically in the context of service firms, providing an in-depth exploration supported by evidence and insights from scholarly literature.
