STRATEGIC DIRECTIONS AND PRACTICAL RECOMMENDATIONS FOR THE DEVELOPMENT OF DIGITAL PUBLIC SERVICES

Abstract

The development of digital public services is a key aspect of modern state governance and economic policy. This process involves technological innovation, increased efficiency in public-sector operations, optimised resource allocation, and strengthened interactive communication with citizens. Digital transformation ensures public services operate quickly, transparently, and reliably, streamlining bureaucratic processes, reducing paperwork, and significantly lowering operational costs.